Privacy Policy
This policy explains what personal data Tell handles, why, and the choices you have. It covers our website, the app, and the data the Service processes about companies and people. VICTOR SAAD TORRES DE OLIVEIRA LTDA is the controller of the data described here, except where you (our Customer) decide how personal data from the Service is used; then you are an independent controller of that use.
1. Data about our customers
- Account data: your email address and a hashed password (we never store the password itself), sign-in times and active sessions.
- Business data you give us: your website, market profiles, competitors, monitors, budgets, rules, feedback on results, and settings.
- Billing data: handled by Stripe. We store your Stripe customer and subscription identifiers, plan status and credit usage. We do not receive or store full card numbers.
- Connected tools: API keys or tokens you connect (for example Apollo or HubSpot) are stored encrypted and used only to do what you configure.
- Technical data: IP address and basic request logs for security, abuse prevention and debugging. We use only essential cookies: one to keep you logged in, and one to open a shared demo link. No advertising or tracking cookies.
2. Data about other people in the Service
To produce signals, the Service collects publicly available information, mainly about companies: job postings from public job boards, public posts on social networks, and public web pages. Some of it includes personal data about professionals, such as a name, public profile headline, job title, employer, public profile URL, and the content of public posts or reactions. We process it for the legitimate interest of providing B2B market intelligence, limited to professional information. We do not collect sensitive data on purpose, and we do not sell personal data.
If you are one of these people and want to know what we hold about you, or want it corrected or removed, email us (section 7). We will remove you and keep a minimal record so you are not collected again.
3. How we use data
- To provide, secure and improve the Service, including automated analysis with AI models.
- To process payments, grant credits and send service messages (receipts, budget and billing notices).
- To comply with law and enforce our Terms.
We do not use customer data to train third-party AI models for their own purposes.
4. Who processes data for us
We share data only with service providers that help run the Service, under their own terms and security commitments: Stripe (payments and billing), AI model providers used to analyze text, data and scraping providers used to read public sources (for example social network APIs and web readers), our hosting and network providers, and the tools you choose to connect. Data may be processed in Brazil, the United States and other countries where these providers operate. We may also disclose data if required by law or to protect our rights.
5. Retention
We keep account and business data while your account is active and for up to 12 months after it closes, unless longer retention is required by law (for example tax and billing records). Public social posts are kept for a limited period (X posts for up to 90 days) and are removed when the source requires it. You can ask us to delete your account at any time.
6. Security
We use reasonable technical and organizational measures, including encrypted connections, hashed passwords, encrypted third-party keys and restricted access. No system is perfectly secure, and we cannot guarantee absolute security.
7. Your rights and contact
Depending on where you live (for example under Brazil's LGPD, the GDPR, or U.S. state privacy laws such as the CCPA), you may have rights to access, correct, delete, port or object to the processing of your personal data, and to withdraw consent where processing is based on it. Email [email protected] and we will respond within the time the law requires. You may also complain to your data protection authority (in Brazil, the ANPD).
8. Changes
We may update this policy. We will post the new version here and, for material changes, notify customers by email or in the app.